Client and Order Policy
PAYMENT & ORDER POLICY
A 70% deposit is required to begin all custom orders.
Payment Breakdown:
• $100 Booking Fee – Covers consultation, measurements, and secures your order (included in total cost)
• First 30% – For sourcing fabrics and materials
• Second 40% – Production begins
• Final Balance – Due before shipping
Please Note:
• Production starts only after the 70% deposit is confirmed
• All balances must be cleared before dispatch
• A final photo/video review will be provided before shipping
• Consultation fees are non-refundable and non-transferable
PRODUCTION TIMELINE & PROCESS
• Production timelines range from 1–15 weeks, depending on design complexity, fabric availability, and order volume.
• To maintain quality and efficiency:
• Updates are provided at key production stages only
• Excessive update requests may delay workflow
Our process includes:
1. Pre-production (design confirmation & fabric selection)
2. Mid-production (construction stage)
3. Mid-production
(Embellishments stage)
4. Final review before delivery
COMMUNICATION POLICY
• All communication must be through official brand channels only
• We do not attend to unscheduled calls or informal requests
• Our team is trained to guide you direct access to the designer is not required for standard orders
CANCELLATION & REFUND POLICY
• Due to the custom nature of our pieces:
All deposits are non-refundable
• Orders cannot be cancelled once production has started
• No refunds will be issued after payment has been made
• Adjustments may be made before dispatch where applicable
All custom-made pieces and selected items are considered final sale.
Items are not eligible for refunds, returns, or exchanges once production has commenced, as all pieces are custom-made to client specifications.
Any concerns will be resolved through adjustments where necessary.
By completing your purchase, you acknowledge and accept that:
• Custom garments are made specifically to your measurements and design preferences
• Minor variations may occur as part of the handmade process
• Sale or discounted items are strictly non-returnable
Kindly note a resolution agreement form would be signed to protect the client and the company
CHARGEBACK & PAYMENT DISPUTES
At ANIKESCOUTURE, we are committed to resolving all concerns professionally and directly.
• Clients are required to contact us first regarding any issue before initiating a payment dispute or chargeback.
• Initiating a chargeback without prior communication will be considered a breach of this agreement.
• In such cases, we reserve the right to:
• Present full documentation including order details, communication history, and production evidence to the payment provider
• Dispute the chargeback formally
• Please note:
• Custom orders are processed based on client-approved details
• Once production has begun, the order is considered valid and enforceable
• Clients who file unjustified or fraudulent chargebacks may:
• Be restricted from future purchases
• Have their information flagged for internal review
RESOLUTION AGREEMENT REQUIREMENT
In situations where adjustments, special considerations, or resolutions are required, ANIKESCOUTURE may issue a Resolution Agreement Form.
This document is designed to clearly outline the agreed changes, expectations, timelines, and any associated costs, ensuring transparency and alignment for both the client and the brand.
Kindly note that:
• All resolution processes will only proceed once the agreement has been reviewed and signed.
• This protects both parties and ensures that all terms are clearly understood and documented.
Our goal is to provide a smooth and reassuring experience while maintaining clarity throughout the process.
CLIENT ADJUSTMENTS & CHANGE OF PREFERENCE POLICY
We understand that our clients are real people with evolving needs, especially when it comes moment that truly matters
Preferences can change, and sometimes what felt perfect at the start may feel different along the way, and that’s completely okay.
At ANIKESCOUTURE, our priority is to ensure you are happy with your final piece. If you have a change of mind regarding your design, fabric, or overall direction, we are always open to working with you to adjust and refine what is already in progress.
However, please note:
• We strongly encourage adjustments within the scope of the existing design and materials already sourced or used.
• Where possible, we will modify the style, fit, or finishing details to better align with your new preference.
• If a change requires new fabrics, redesign, or restarting production, additional costs will apply.
• Changes requested after significant progress has been made may be limited to what is feasible at that stage.
Our goal is never to leave you feeling stuck we will always explore the best possible solution with you.
We simply ask for your understanding that every piece is custom-made, and changes may impact timelines, cost, and production flow
RETURNS & RESOLUTION POLICY (SHIPPED ORDERS)
• Returns are only accepted under the following approved conditions:
• Items must be:
• Unworn
• Unaltered
• Reported within 24–48 hours of delivery
• Clients are responsible for return shipping fees
• Original shipping fees are non-refundable
• Refunds (if approved) are processed within 2–10 business days after inspection