At Anikescouture, our customers expect exceptional quality and service with every purchase. To make your shopping experience smooth and enjoyable. Below is our shop policy; kindly read through and if you have any questions, do not hesitate to reach out to us CONTACT US

CONSULTATION  – A non-refundable consultation fee of $30 is required. Upon receipt of your consultation payment, we will schedule a video call to take your measurements through your preferred platform  Please ensure you have a tape measure on hand, or you may opt to send us your measurements if you are confident in their accuracy.

PRODUCTION

Timeline: Production time depends on the design. Most dresses take between 2 to 12 weeks to make (not including shipping). More detailed gowns with custom work may take closer to 12 weeks or more. Kindly note that we can also work with your event date.

Commencement: Production begins only after the required initial deposit (minimum 30% of the total invoice) has been received.

Payments Terms:

1. 30% Deposit secures booking and fabric sourcing.
2. 40% Payment due before production officially starts.
3. Final 30% Balance – must be cleared prior to dispatch/shipping.
   
   

 Adjustments & Measurements:

• Measurements are required promptly after booking.
• We provide virtual measurement sessions through the platform most convenient for you.
•  Any delay in providing accurate measurements may extend zip production timelines.
  
  
• Fabric & Design Changes: Once fabric has been purchased or production has commenced, no changes can be made without incurring additional costs.

Clients will receive structured updates throughout the production process. Updates are sent at three key stages:

1. Fabric Sourcing: Multiple fabric options will be shared for approval before production begins.
   
   
2. Base Construction: An update will be provided once the foundation of the dress is completed.
   
   
3. Embellishments: Progress will be shared during the embellishment stage.
   
   

Finally, a full video of the completed dress will be sent for review before shipping.

Delays: While ANIKESCOUTURE adheres strictly to agreed timelines, unforeseen circumstances (such as fabric shortages, global supply chain disruptions, or client-requested changes) may extend delivery. Clients will be notified promptly.

Order Cancellations Policy

We will accept cancellations under the following conditions:

1. Full refund if canceled within 12 hours of payment confirmation.
2. 50% refund if canceled 24–36 hours after payment.
3. 30% refund if canceled 36–48 hours after payment.
4. No refund for cancellations made after 48 hours from payment confirmation.

In the event of cancellation, we cannot transfer payments to future orders. A new payment will be necessary for each subsequent order.