At ANIKESCOUTURE, we want our customers to experience exceptional quality and service with every purchase. To make your shopping experience smooth and easy, we’ve outlined our refund and return policies below.

Custom Orders

• All ANIKESCOUTURE pieces are custom-made to client specifications.
  
  
• For this reason, all sales are final returns, cancellations, and refunds are not accepted once production has commenced.
  
  

Deposits

• Initial deposits are strictly non-refundable under all circumstances.
  
  
• Deposits cover fabric sourcing, design development, and labor allocation.
  
  

Measurements & Alterations

• Clients are responsible for providing accurate and up-to-date measurements at the time of booking.
  
  
• Adjustments needed due to incorrect or outdated client measurements will attract additional charges.
  
  
• ANIKESCOUTURE is not liable for fit issues resulting from inaccurate measurements provided by the client.
  
  

Quality & Defects

• Every gown undergoes strict quality checks before dispatch.
  
  
• A final video of the completed dress will be sent for client review before shipping.
  
  
• In the rare event of a confirmed production defect attributable to ANIKESCOUTURE, clients must notify us within 48 hours of delivery, with clear photo/video evidence.
  
  
• After review, ANIKESCOUTURE may, at its discretion, offer exchange, partial refund, or other appropriate resolution.
  
  

Chargebacks & Disputes

• ANIKESCOUTURE maintains thorough documentation of orders, communications, and shipping proof.
  
  
• Unauthorized chargebacks will be contested with supporting evidence, including signed agreements, payment records, and delivery confirmations.
  
  

SHIPPING POLICY

1. Dispatch & Payment

   • Orders are dispatched only after full payment has been received.
     
     
   • Shipping fees are calculated separately and are the responsibility of the client unless otherwise stated in writing.

    Shipping Methods

   • We ship worldwide using via DHL.
     
     
   • A tracking number will be provided once your order has been shipped.
     
     

   Delivery Timelines

   • Estimated shipping time is 5–10 business days, depending on the destination.
     
     
   • Delivery timeframes are separate from production timelines.
     
     
   • ANIKESCOUTURE is not liable for courier delays, customs clearance, or circumstances beyond our control once the package has been handed over to the shipping company.
     
     

   Customs & Duties

   • International orders may be subject to import duties, customs taxes, and clearance fees imposed by the destination country.
     
     
   • These charges are the sole responsibility of the client.
     
     

   Lost, Stolen, or Damaged Packages

   • Once an order has been dispatched with a valid tracking number, ANIKESCOUTURE is not responsible for loss, theft, or damage in transit.
     
     
   • Clients are encouraged to liaise directly with the courier service for claims.
     
     

   Final Confirmation

   • A final video of the completed dress will be shared before shipping, ensuring transparency and confirmation of order quality.
     
     

    

   Thank you.